Privacy Policy

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Effective Date: 1 August 2025

Longridge Goldsmiths
Website: www.longridgegoldsmiths.com

Email: enquiries@longridgegoldsmiths.com

Address: 12 Towneley Parade, Berry Lane, Longridge, Preston PR3 3HU

We are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal information when you use our website or services.

1. Information We Collect

We collect the following types of personal information:

• Contact Information: Your name, email address, and phone number when you make an appointment or contact us via the website.
   
• Appointment Details: Information you provide when booking an appointment (e.g., service required, preferred date/time).
   
• Marketing Preferences: Your email address and consent status if you opt into our marketing emails.
   
• Technical Data: IP address, browser type, pages visited (via cookies or analytics tools, if enabled).
   

2. How We Use Your Information

We use your information to:

• Manage and confirm your appointments.
   
• Respond to your enquiries.
   
• Send you marketing emails if you have opted in.
   
• Improve our website and customer experience.
   

We do not collect or process payment information through our website.

3. Legal Basis for Processing

Under UK data protection law, we rely on the following lawful bases:

• Consent – for sending marketing communications.
   
• Contract – to manage and fulfil your appointment request.
   
• Legitimate Interests – for website analytics and improvements.
   

4. Marketing Communications

You will only receive marketing emails from us if you have explicitly opted in. You can unsubscribe at any time by replying to our email or contacting us directly.

5. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

• Service providers (e.g., appointment scheduling platforms or email marketing tools) who help us operate our business.
   
• Legal authorities, if required by law.
   

All third-party providers are required to comply with UK data protection standards.

6. Data Retention

We retain your personal data only as long as necessary for the purposes we collected it. For marketing data, we retain your email address until you unsubscribe. Appointment data is retained for as long as it is required for legal or business reasons and can be removed as requested.

7. Your Data Rights

You have the right to:

• Access the personal data we hold about you.
   
• Request correction or deletion of your data.
   
• Withdraw consent for marketing at any time.
   
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is not handled properly.
   

To exercise any of these rights, contact us at [Insert your contact email].

8. Cookies and Analytics

Our website may use cookies or third-party analytics tools (e.g., Google Analytics) to improve your experience. You can manage cookie preferences through your browser settings.

9. External Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites.

10. Updates to This Policy

We may update this policy occasionally to reflect changes in the law or our services. Any changes will be posted on this page with a new effective date.

Contact Us

If you have any questions or concerns about this policy or your personal data, please contact:
Email: enquiries@longridgegoldsmiths.com
Phone: 01772 782558
Address: 12 Towneley Parade, Berry Lane, Longridge PR3 3HU